DEVI, R. S. CIVIL LIABILITY OF BUSINESS ACTORS FOR CONSUMER LOSSES DUE TO AI CHATBOT DECISIONS IN CUSTOMER SERVICE (A STUDY ON DIGITAL BANKING AND AIRLINE SERVICES): CIVIL LIABILITY OF BUSINESS ACTORS FOR CONSUMER LOSSES DUE TO AI CHATBOT DECISIONS IN CUSTOMER SERVICE (A STUDY ON DIGITAL BANKING AND AIRLINE SERVICES). PENA LAW: International Journal of Law, [S. l.], v. 4, n. 2, 2026. DOI: 10.56107/penalaw.v4i2.337. Disponível em: https://penajournal.com/index.php/PENALAW/article/view/337. Acesso em: 6 nov. 2026.